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http://jobs.techworld.com.au/i-t--and-t-jobs/management/1097999

Print Services Manager - IT, Managed Print Services Project!
$120000 - 150000 (pa)
Sydney, NSW

Our client is a reputable Australian organisation and is currently seeking a Print Services Manager to be responsible for managing the rollout and ongoing operation of Managed Print Services and ensuring the organisations centrally managed Print environment meets the objectives of a Managed Print Service. 

Main Responsibilities include:

  • Work with IT project teams and Print Vendor to ensure managed print services are implemented according to project plans;
  • Oversee delivery of services provided by Print Services Vendor and facilitate continual improvement to ensure maximum benefits and gains are realised by the organisation;
  • Manage the Print Services operation ensuring services encompass provisioning and standardisation of hardware, asset and change management, cost recovery, help desk interface, onsite support, valet services, maintenance and central network monitoring;
  • Evaluate new hardware when available and make recommendations for application within the Managed Print environment;
  • Manage the Print Services vendor to ensure SLA compliance;
  • Arrange regular meetings with Print Services vendor and related suppliers to discuss issues raised by the organisations customers, non-compliance, KPIs and performance, purchasing and supply-chain issues and business improvements;
  • Promote, influence and strengthen organisations wide utilisation of print services  by engendering strong relationships and continual improvement;
  • Ensure a timely response to all service interruptions and incidents and that systems and Infrastructure are available in line with approved SLA/OLAs;
  • Initiate quarterly reviews with vendor;
  • Assist in Project Management activities of operational roll-outs, implementation and maintenance of supplier services within IT Customer Services; and
  • Develop existing vendor agreements (including contract variations and schedules) by facilitating strong legal and commercial support where needed.

Essential Experience:

  • Tertiary qualifications and/or relevant industry experience;
  • Minimum 5-7 years work experience in a commercial relationship and/or supply chain capacity in IT&T and/or Procurement with Managed Print Services projects;
  • Minimum of 2-3 years work experience in Project Management of Print Projects, ideally with certification in PRINCE2 project methodology;
  • Experienced across IT projects and/or relevant change programs in a Managed Print Service space;
  • Knowledge, experience and understanding of purchasing and supply practices, in particular supplier management and contracts management for Managed Print Services;
  • Excellent communication and interpersonal skills, including good service delivery skills and exceptional customer service skills;
  • Ability to influence and build strong relationships across all Stakeholder and Business levels;
  • Good commercial and business acumen with strong analytical and negotiation skills including excellent knowledge of contract management processes within a Managed Print Services environment;
  • Willingness and capacity to implement required OHS policies and safe work practice; and
  • Ability to implement equal opportunity and diversity policies and programs.

Desirable:

  • Understanding of Service Management frameworks (ITIL);
  • Experience working in a Government environment (or similar) would be well regarded.
 
Are you seeking an opportunity where you can make a real difference to the team and organisation? Looking for a challenging position? If the answers are YES, then please continue!
 
If you meet the above essential selection criteria, please APPLY ASAP by following the link or for a confidential discussion please contact Marios Kyriakides on 1300 303 497.
 
Industry: Information Technology and InternetSector: Private
Profession: I.T. & TWork Type: Full Time
Role: Management
Reference Number: 1948-32-MH747

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